It’s barely any extra work, but it ensures you’re capturing all the relevant information and getting higher quality data. Your reporting will improve tremendously.
This last action, leaving a voicemail with a single click is adored by users. They are not waiting 4-5 rings and then listening to an answering machine, and then leaving a message. Instead they are on to the next call as soon as they don’t get an answer. The voicemail is automatically dropped.
Now your agents can start dialing simply by clicking on a contact in their CRM screen. Call notes, recordings, customer statuses—everything is stored perfectly, with no extra work.
If you are using an auto dialer, you are operating at a scale where it’s incredibly easy to lose track of what’s going on. Find a solution that has the tools you need to ensure reps and managers aren’t flying blind.
Compliance Tools Keep You Out of Hot Water
Another aspect to consider is the mobile app. Can agents work as well from a phone or tablet as they can from a desktop? A well-developed mobile app is going to give your employees more flexibility to work on their terms.
Managing a high-volume of calls in PhoneBurner’s LeadStream platform is no problem for supervisors. This is crucial considering a small team will be making several hundred calls an hour.
No more double booking, or accidentally scheduling a demo outside business hours for your first international prospect.
Now you don’t get unlimited calling—there are a few different plans to pay as you go—but for teams that aren’t using an auto dialer day in day out, the savings can be pretty substantial compared to other options.
Kixie has one-click integrations with Salesforce, Hubspot, Pipedrive, Zoho, and more. There’s also integrations with Slack, Zapier, and Mailchimp, to further extend the reach of your auto dialer.
Kixie offers a quartet of plans, starting at $35 per month, billed quarterly.
To properly wield Nextiva’s CRM integration, you’ll need either the Professional or Enterprise plan which are both currently on sale for a limited time.
At an exceptionally low starting cost of $19 for a single user each month, Voicent Cloud includes a CRM, two voice channels per user, and every mode of auto dialer on the market.
These hands-off features help you stay compliant without taking a hit to productivity.
Where your decision becomes crucial is in thinking about how that software can help your agents handle the flood of dozens of calls per hour.
Can they get in touch with customer support if they need it?
During your free trial or demo, I’d pay attention to how your less technically confident team members fare with the new system. Are they able to get the help they need from the online knowledge base provided by the company?
One of the reasons I like Mojo so much is that you’re set up for everything after the cold call. It’s easy to track leads and move them through the later stages of the relationship. Mojo has the power, but also the finesse to let you set appointments, categorize leads, send customizable Q&A forms, and more.
I’m definitely a fan of dashboards for every user, not just the managers. Agents need to keep tabs on their own progress in order to know when to ask for help. Having a simple dashboard with their calendar, next steps, and KPIs can help them understand and improve their efficiency.
Kixie can turn leads from your website into conversations within minutes.
If you are recording calls, for example, you have to let the customer know. Some auto dialers will let you automate a message that alerts people as soon as the call begins. If that’s too impersonal for you, be sure to script the disclaimer into your agent’s workflow.
Try PhoneBurner today for free, no credit card required.
#3 – RingCentral Engage Voice Review — The Best for Fearless Nationwide Telemarketing
And that’s just one example. Each one-click feature provides a similar boost to agent productivity and energy.
Nextiva’s telephony syncs with your CRM through Go Integrator, which is why it’s so easy to use one tool in the other.
Each user pays $10 for the lead management platform, and then purchases the number of lines they want. It’s very straightforward, and there is nothing else you need to buy in order to start calling.
If you are working auto dialer software into a go-big game plan, I support you and highly recommend RingCentral Engage Voice.
Want to jump right to the point? Nextiva is my top pick for the best auto dialer software.
At the end of the day, your employees are still on the hook for using the technology correctly.
RingCentral Engage Voice is going to let you call on a massive scale without worrying about compliance. Agents will be able to stay in the clear with less work. Reduce violations without taking a hit to productivity.
Which one is right for you? Let’s find out.
#1 – Nextiva Review — The Best for Calling Quickly Within Your CRM
If you are looking for an auto dialer that helps you stay in touch over the course of a long and productive relationship, VanillaSoft is the best tool for the job. Request a free demo to see how VanillaSoft performs.
#5 – Voicent Cloud Review — The Best Pay-As-You-Go Auto Dialer
I highly recommend VanillaSoft to companies that don’t have a CRM they are in love with. The sales engagement platform is worth every penny. You’ll be able to track and nurture leads with high levels of control and visibility.
These collaborative features become really important when employees aren’t always in the office. Admins can add seats that are perfectly tuned for new employees with the click of a button.
All of the products on this list, for example, have tools to make sure you aren’t calling numbers on the national Do Not Call list (DNC), as well as tools for tracking your own DNC list.
And you’re going to have a lot of control. Intellective Routing allows you to be really granular with how leads are managed. Prioritize based on job title, company revenue, or use geolocation data to get leads to reps based in that territory.
This is a great way to start a productive conversation. Your rep is speaking with someone who’s actively engaged. Potential customers have real questions in their mind about how you might be able to help their business. They’re not trying to think back through the hundreds of options they skimmed last week.
If you have consistently high call volumes, Voicent Cloud could wind up being way more expensive than one of the unlimited calling plans. But for the company that isn’t always auto dialing, this can be much more cost-effective.
You can add on virtually any other feature you need à la carte, but you don’t need to purchase an expensive package just to get the powerful calling features. Pay for exactly what you need, and nothing you don’t.
You can choose a single line dialer (85 calls per hour) or go with the triple line dialer (up to 300 calls per hour).
The powerful scripting features included with RingCentral Engage Voice help you craft call scripts that are effective and compliant. Customize scripts for every situation, then quickly revise and update them whenever you need to within a simple drag-and-drop builder.
Using the PhoneBurner interface is stupid simple. Critical information is prominently displayed, and any action a rep needs to take has been streamlined. With one click, they can drop a voicemail, log a call, send an email follow-up, and more.
This is ultra-important when your reps are trying to field upwards of 60 calls an hour. An autodialer won’t even break a sweat, but are your employees prepared for 20-30 productive conversations?
Virtually all the second-order benefits of an auto dialer are tied to your CRM integration. Leaving contact notes, grooming lists, prioritizing leads—none of that is possible unless your auto dialer is integrated with your CRM.
There’s a time and place for each one. A progressive dialer is great for making your way through lists methodically. You ensure that every contact is called, in the order you want, and there’s no way for brash agents to cherry-pick the good leads.
Just think about how many hours this feature saves a rep each month. The time-savings are huge, but it also restores agent energy. Instead of feeling like a robot leaving messages, each rep is talking more with clients instead of listening to rings and static.
Say someone fills out a form on your website. They want to know a little bit more about your product, but they’re just browsing the best options according to Google, putting out the feelers, thinking about lunch, and then their phone rings.
Plus there’s no guarantee that customers are going to call back when a rep is at their desk.
It’s one of your sales development reps, ready to learn more about why they are interested in your company.
The auto dialers I like come with tools that make it easier for managers and supervisors to know what’s going on. This goes beyond the CRM integration of logging information to give those in charge real-time visibility and tools to respond quickly.
One metric that you can measure is the number of actions that can be accomplished with a single click. Some of the most important actions include:
- Calling a contact
- Recording a call
- Marking a call disposition
- Masking their personal number from a mobile phone
- Sending a text/email
- Leaving a voicemail.
Managers will also want the ability to generate reports in order to steer the overall outreach strategy. What scripts are working really well? Which ones need some serious revision?
Voicent Cloud will let you try their service free for 30 days. Get in touch to see how little you need to spend to get started.
#6 – Mojo Review — The Best for Cold Calling The Most Numbers Per Hour
There’s no need to be in an office to make sure that every lead is getting the attention it deserves.
Behind the scenes, Kixie’s auto dialer and lead routing tools have put this conversation together. Your employee is simply calling the next best number because Kixie routes new leads from your website to the front of the call queue.
For my part, I think of PhoneBurner as a suite of best-in-breed outreach tools. Reps love to use it because the platform has been trimmed down to the essential features. There’s no clutter, and every feature available does exactly what it needs to.
Good software will help your team manage contact lists, store information, and better track leads as they move through your pipeline.
If you think 300 calls per hour is stretching the bounds of reality, let me tell you this. Mojo power users have been known to use two triple-line dialers at the same time. They wear two headsets with one speaker in each ear and hit the phones like nobody’s business.
Some companies work off highly curated lists of corporate clients. They probably don’t need the advanced compliance features as much.
If cold calling is a big part of your sales process, nothing on the planet will get you through more numbers as fast as Mojo Dialer.
If you’re like me and your CRM is the beating heart of your sales efforts, go with the VoIP solution that brings out the best in your CRM and your reps—go with Nextiva.
#2 – PhoneBurner Review — The Best If Your Sales Team Isn’t In An Office
It has basically everything but an attorney to keep you in the clear. Supervisors have a complete view of what’s happening. They will have robust real-time and historic reports, as well as the ability to drill down into individual performance.
There are a few products that stand out above the rest of the pack.
This is kind of a subjective area, but there are a few ways to figure out how easy it’s going to be to start using different auto dialers.
Best case scenario, there’s a direct one-click integration. It’s ready to go off the shelf. I would definitely shortlist the products that have direct integration with your CRM.
For teams, the pricing breaks down a little differently.
Another option is to purchase Voicent’s on-premise auto dialer software. This is a one-time purchase, but it only comes with full support for a year.
The Telephone Consumer Protection Act (TCPA) and other regulations have put legal limits on what telemarketers can do. In fact, “robocall” lawsuits can result in five-figure damages for a single call.
This is a must, as far as I’m concerned. Most auto dialers have a decent list of integrations with popular CRM software. You should be able to find several auto dialer options that will plug right in.
With Phoneburner, remote and work-from-home teams are completely set up. The lead distribution system routes calls to the right agents without oversight. Agents can quickly and easily transfer calls and share information within the platform, making coordination easy in the distributed workplace.
Shortlist Voicent Cloud if you are in the market for an auto dialer instead of an all-in-one platform. Take control and only pay for what you need.
You’ll also see intelligent auto dialers, which prioritize leads based on factors you control. Kixie will take hot leads from your website (someone just filled out a form, for example) and put them at the front of the call queue.
Auto dialers have different modes. Some providers will give you a variety, whereas others offer a specific mode for their dialer. You want to pick one that meshes with your workflow. I’ll outline the basic types of dialer modes first, and then talk about ideal use-cases.
- Preview Dialers call a number as soon as an agent is ready. Information about the contact is automatically displayed on the agent’s screen.
- Progressive Dialers call one number at a time in a specific order. Progressive dialers will hang up or leave a message after a predetermined period of time, automatically calling the next number on the list.
- Power Dialers call more than one number at a time and keep calling based on a call-to-agent ratio. You can configure the ratio so that the dialer increases or decreases call volume based on the number of agents available.
- Predictive Dialers make calls based on algorithms that minimize the chance of someone answering when no agent is available. Essentially, they throttle the call volume according to predicted agent availability.
Be conscious of compliance, but don’t stress too much. By picking auto dialer software from the top vendors, you know you are getting a product that has kept many other businesses safe.
Summary
That’s just one small example, but sorts of post-call busy work can be completely eliminated. Now it will take some setup. But once all of your configurations and phone scripts are ready, they can be shared easily in PhoneBurner.
You can even do the same when searching your whole contact list. Search for any qualification, segment, or demographic split and then dial away, one click at a time.
Other auto dialers don’t seem to sync as cleanly as Nextiva does with HubSpot, Zendesk, Salesforce, and all the other big names in the CRM space. And, though Nextiva doesn’t offer a true auto dialer with their VoIP communications platform, integration with any CRM unlocks super useful one-click calling.
I like the pricing structure because you can set up each agent with the dialer that makes sense. Can a new hire handle the triple-line? Start them off on the single line and upgrade when they’re ready.
Need more power? Well, Kixie has a perfect plan for that. The Outbound Powerdialer package includes an auto dialer that can ring up to 10,000 contacts simultaneously. Or, contact Kixie to inquire about the eminently customizable Enterprise plan.
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Next best case would be integration via Zapier or APIs. Even if that’s in your wheelhouse, it’s going to be more work with more that could go wrong.
Before you fall in love with any auto dialer software, you need to make 100% certain that it will sync perfectly with your customer relationship management (CRM) software.
Voicent Cloud gives companies that don’t use auto dialers all day everyday a cost-effective option to pay for exactly what they need.
Account executives will also enjoy the clean dashboards for keeping track of how their reps are doing. There’s live call coaching features, to improve training and quality control.
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